Where it has been shown that the employee’s service has been loyal and exemplary, this should be considered as a mitigating factor. The interpretation of Schedule 8 by many arbitrators and judges appears to disagree with my view. I nevertheless stand by my view because long service is not necessarily an indication of loyalty. It could, in some cases, merely mean that the employee has been unable to get another job or hasn’t been caught perpetrating misconduct. Long service should be taken into account as an aggravating factor when it is shown that the employee is experienced as regards the workplace rules and ought to have known better.
However, because many arbitrators and judges are likely to interpret item 3. (5) of schedule 8 in the employee’s favour, employers will need to tread very warily when considering how to treat mitigating and aggravating circumstances.